Tips for Retaining & Recruiting Town Volunteers

  • Hold a Community Service Awards event (could be a barbeque, e.g.) to honor outstanding local volunteers who have demonstrated selfless devotion for the betterment of the community.
  • Have an "at-home tea party" (send volunteers a tea bag in a card and ask them to enjoy a cup of tea in the quiet of their own home).
  • Write a news article to be published in the local newspaper, highlighting their contribution or impact upon the program or clientele.
  • Write a news article to be published in the town's newsletter.
  • Send a thank-you note.
  • Ask a volunteer for their input about a program or evaluation.
  • Utilize a volunteer suggestion box. Carefully consider their suggestions!
  • Ask a volunteer to serve in a leadership role.
  • Ask a volunteer to conduct an orientation or educational program.
  • Ask a volunteer to coordinate a program, event, or initiative.
  • Invite volunteers to staff meetings. Encourage them to contribute and participate.
  • Ask a volunteer to develop a window or tabletop display to promote a program.
  • Send a volunteer to a conference.
  • Ask the volunteer to present a report, lesson, workshop, or seminar on some aspect of the conference they attended.
  • Cultivate volunteer’s special interests. Whenever possible, encourage pursuit in their volunteer role.
  • Share the success or impact of one volunteer with others at a meeting or gathering.
  • Provide extrinsic rewards (certificates, plaques, pins, etc.). Have a "volunteer of the month" award.
  • Host a banquet, luncheon, dessert, tea, or reception in the volunteers' honor.
  • Establish a Volunteer Honor Roll.
  • Provide educational resources for the volunteers to utilize (videos, pamphlets, books, curriculum, etc.).
  • Ask effective volunteers to each recruit another volunteer who is "just like them."
  • Debrief with volunteers following a conference, program, or activity that they participated in or assisted with.
  • Nominate a volunteer to teach a workshop. When the workshop is accepted, assist the volunteer in preparation.
  • Ask an effective volunteer to mentor a new recruit.
  • Provide an effective orientation for each volunteer position.
  • Send peppermint candies to your organization’s volunteers with the message "You're worth a mint!"
  • Recognize and share innovative suggestions or programs.
  • Recognize volunteer’s tenure and/or the number of hours contributed to the agency, organization, or program.
  • Ask a volunteer to speak at a volunteer meeting.
  • Run a photograph and news story about the volunteer in the local newspaper.
  • Ask a volunteer to make a television appearance or radio announcement.
  • Enable a volunteer to move on to expanded or higher level responsibilities.
  • Share the volunteer’s personal success story.
  • Surprise a volunteer with a birthday cake.
  • Nominate volunteers for awards.
  • Attend personal celebrations (birthdays, anniversaries, etc.).
  • Make sure that the volunteer is a "good fit" with their volunteer role.
  • Plan a volunteers outing (picnic, theater, ball game, family day, pool party, etc.).
  • Praise volunteers in public, especially in front of family and friends.
  • Send a thank-you note to the volunteer’s spouse to thank him/her for sharing his/her spouse’s time and talents with the town.
  • Secure complimentary gift certificates from businesses or the Chamber of Commerce.
  • Print business cards for volunteers.
  • Plant a tree or flowerbed in a volunteer’s name.
  • Encourage volunteers to assume community leadership roles.
  • Volunteer Fire Service Recruitment and Retention Resources